COVID-19 FAQs to help you answer client questions

Updated November 24, 2020 | 9:00 AM CST

Our response to the coronavirus (COVID-19) is focused on helping you and your clients get access to the information and services you need. Below is a library of frequently asked questions (FAQs) by category that we’ll continue to update as COVID-19 details evolve.

Please note that this information is for employers, brokers and consultants. Our UnitedHealthcare members can find answers to their questions in our COVID-19 resources.

Fully insured: Business disruption support

Download fully insured: business disruption support FAQs
Updated November 24, 2020 | 9:00 AM CST

All Savers

Download All Savers FAQs
Updated November 20, 2020 | 12:50 PM CST

ASO: Business disruption and stop loss support

Download ASO: business disruption and stop loss support FAQs
Updated November 20, 2020 | 12:50 PM CST

FSA, HRA, HSA accounts

Download FSA, HRA, HSA accounts FAQs
Updated November 20, 2020 | 12:50 PM CST

Special enrollment

Download special enrollment FAQs
Updated November 16, 2020 | 8:03 AM CST

Programs and products

Download programs and products FAQs
Updated November 11, 2020 | 8:32 AM CST

Virtual visits and telehealth

Download virtual visits and telehealth FAQs
Updated November 4, 2020 | 10:35 AM CST

Testing

Download testing FAQs
Updated October 8, 2020 | 8:08 PM CST

Financial, business continuity and reporting

Download financial, business continuity and reporting FAQs
Updated October 5, 2020 | 6:15 PM CST

Treatment and coverage

Download treatment and coverage FAQs
Updated October 5, 2020 | 6:15 PM CST

Cobra

Download Cobra FAQs
Updated October 2, 2020 | 10:45 AM CST

Member support

Download member support FAQs
Updated September 17, 2020 | 6:48 AM CST

Pharmacy coverage

Download pharmacy coverage FAQs
Updated September 17, 2020 | 6:48 AM CST

Specialty - vision, dental, financial protection

Download specialty - vision, dental, financial protection FAQs
Updated September 14, 2020 | 6:40 AM CST

Federal guidance

Download federal guidance FAQs
Updated July 28, 2020 | 10:10 PM CST

Claims and appeals

Download claims and appeals FAQs
Updated July 24, 2020 | 1:20 PM CST

UnitedHealthcare combating COVID-19

Download UnitedHealthcare combating COVID-19 FAQs
Updated June 26, 2020 | 10:25 AM CST

Back to worksite

Download back to worksite FAQs
Updated June 15, 2020 | 5:20 AM CST

Dental and vision special enrollment

Download dental and vision special enrollment FAQs
Updated May 19, 2020 | 9:05 AM CST

Prior authorization and utilization management

Download prior authorization and utilization management FAQs
Updated April 16, 2020 | 1:15 PM CST

Payment integrity

Download payment integrity FAQs
Updated April 15, 2020 | 6:15 AM CST

Clinical

Download clinical FAQs
Updated April 10, 2020 | 4:00 PM CST

Testing and coverage

Download testing and coverage FAQs
Updated April 01, 2020 | 5:00 PM CST

Key resources