Talk to a doctor from home using telehealth services

Telehealth, also known as virtual care, gives you access to health care providers outside of the provider’s office, such as from home or work. Many providers may offer telehealth visits through your phone or computer for a variety of care needs, including routine or urgent care visits. UnitedHealthcare has options for accessing telehealth with your local providers or UnitedHealthcare’s preferred telehealth partners.

Telehealth visits with your local providers

UnitedHealthcare is committed to helping you get the care you need from home or work through telehealth visits. We will expand access to telehealth services for in-network providers for many of our plans through Dec. 31, 2020, as noted below.

UnitedHealthcare Individual and Fully-Insured Group Market health plans, with opt-in available for self-funded employer plans are as follows:

  • Coverage for COVID-19 testing-related telehealth visits: For COVID-19 testing-related telehealth visits, you have $0 cost-share with network and out-of-network providers through the national public health emergency period, currently scheduled to end Jan. 20, 2021.
  • Coverage for COVID-19 treatment via telehealth visits: For COVID-19 treatment via telehealth visits, you have $0 cost-share with network providers through Dec. 31, 2020. UnitedHealthcare chose to expand this network cost-share waiver to help you access the care you need from home. Out-of-network cost-share waivers will end Oct. 22, 2020. After that date, coverage for out-of-network services will be determined by your benefit plan. Implementation for self-funded customers may vary.
  • Coverage for telehealth visits not related to COVID-19:1 You have expanded access to telehealth visits with network providers through Dec. 31, 2020. This includes network telehealth visits for medical, mental health (behavioral), physical therapy, occupational therapy, speech therapy, chiropractic, hospice, home health, vision, hearing and dental services. You are responsible for any copay, coinsurance or deductible according to your benefit plan.

For out-of-network providers, services are covered according to your benefit plan.

Please note that state-specific rules, regulations and emergency periods do apply and can be found on the UnitedHealthcare provider website or by signing in to your member account. These may vary from federal regulations. If no state-specific exceptions apply, UnitedHealthcare guidelines will apply.

UnitedHealthcare Medicare Advantage plans

  • Coverage for COVID-19 testing-related telehealth visits: For COVID-19 testing-related telehealth, you have $0 cost-share for in-network and out-of-network visits through the national public health emergency period, currently scheduled to end Jan. 20, 2021.
  • Coverage for COVID-19 treatment via telehealth visits: For COVID-19 treatment via telehealth, you have $0 cost-share for in-network and out-of-network telehealth treatment visits through December 31, 2020. UnitedHealthcare chose to expand this cost-share waiver to help you access the care you need.
  • Coverage for telehealth visits not related to COVID-19: For in-network and out-of- network providers, you have expanded access to telehealth through Dec. 31, 2020. This includes telehealth visits for medical, mental health (behavioral), physical therapy, occupational therapy, speech therapy, chiropractic, home health, vision, hearing and dental services.

You will have $0 cost-share for in-network and out-of-network primary care telehealth services through December 31, 2020. UnitedHealthcare has chosen to extend this cost-share waiver to help you get the routine medical care you need.

Cost-sharing for non-primary care telehealth will be processed according to your benefit plan as of Oct. 1, 2020. You will be responsible for any copay, coinsurance and deductible, according to your benefit plan.

Medicaid health plans: For individuals enrolled in UnitedHealthcare Community Plans, state variations and regulations may apply during this time. Please review the UnitedHealthcare Community Plan website and your state’s site for the latest applicable information. If no state-specific exceptions apply, traditional UnitedHealthcare plan guidelines will apply.

For benefits coverage information, please sign in to your health plan account or review the additional COVID-19 coverage options that may be available.

Virtual visits for 24/7 urgent care

With Virtual Visits, you can talk to a health care provider online 24/7 for urgent care needs, like seasonal flu, allergies, pink eye and more. Urgent care visits are available through our preferred telehealth partners, including Teladoc, American Well, Doctor On Demand and others. 

For many Individual and Group Market health plan members, you can access the Virtual Visit benefit offered through one of the UnitedHealthcare preferred telehealth partners. Beginning Oct. 1, 2020, all Virtual Visits not related to COVID-19 testing will be covered according to your plan benefits. If your Virtual Visit is related to COVID-19 testing, your cost-share is $0 through the national public health emergency period, currently scheduled to end Jan. 20, 2021.

For Medicare Advantage and Medicaid members, you can continue to access your existing Virtual Visit benefits offered through one of our preferred telehealth partners without cost-sharing.

Sign in to your health plan account to understand and access your Virtual Visit benefit.

Take care of your emotional health

In a stressful time, it can be hard to cope. Talking to someone may help you feel better. Here are some ways to connect and take care of yourself. 

  • Our free 24/7 emotional support line is here for you to call any time at 866-342-6892. This Optum Help Line is staffed by professionally trained mental health experts. It is free of charge and open to anyone.
  • An on-demand emotional support mobile app called Sanvello, is available to many members to help you cope with stress, anxiety and depression. Eligible UnitedHealthcare members must register using their UnitedHealthcare member card.
  • The National Suicide Prevention Lifeline offers 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or 1-800-799-4889 (TTY) for support. 
  • The Crisis Text Line is a free resource available 24/7 to help you connect with a crisis counselor Text “Home” to 741741

Get help to understand your benefits

If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 

Footnote

  1. For Individual and Fully-Insured Group Market health plans, the cost-share waiver for network telehealth visits ended Sept. 30, 2020. For out-of-network providers, the expansion of telehealth access ended July 24, 2020. As of July 25, 2020, out-of-network telehealth services are covered according to the member’s benefit plan and UnitedHealthcare’s standard telehealth reimbursement policy.

Disclaimers

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative or call the number on your member ID card. Brands are the property of their respective owners.