Your questions answered

New questions about COVID-19 seem to come up every day. We're listening to you, and as we receive your questions, we'll provide answers here.

What exactly is telehealth?

If you feel like the term “telehealth” is everywhere lately, you’re spot on. It’s a way to talk with a doctor or provider, right in your own home. You’re probably hearing the term a lot because telehealth use has expanded with the pandemic. It’s become a more convenient way to help people connect with a provider from home — anytime, day or night.

With telehealth, you use digital technologies, like your smartphone or computer, to talk with a provider. You can get treatment options and even prescriptions for medications, if needed.

If you think you might have been exposed to COVID-19 or have symptoms such as fever, cough or difficulty breathing, be sure to call your doctor right away. Ask your provider if you can have a telehealth visit to help assess your symptoms.

But that’s not all. You can also consider telehealth for preventive care visits, like annual wellness checkups, or specialty care visits. Just ask your clinic about their telehealth options.

If you have urgent care needs, you can also use telehealth services, like Virtual Visits, to get treatment and even many common prescriptions, if you need them. Urgent care visits are available through our preferred telehealth partners, including Teladoc, American Well, Doctor on Demand and other partners. Consider an urgent care telehealth visit for these common health conditions and more:

  • Flu
  • Fevers
  • Migraines
  • Allergies
  • UTI

You may find telehealth is a helpful and convenient way to get care, anytime, anywhere.

Find answers to more of your questions

Checking symptoms

Getting tested for COVID-19

Visiting the doctor and getting care

Protecting yourself and others

We're listening

We’re committed to keeping you up to date on COVID-19. We’re taking note of your questions and working hard to provide answers. Let us know how we’re doing.

We’re making daily updates to the site. Please check back often for the latest information. 

Footnotes

  1. Frequently Asked Influenza (Flu) Questions: 2020-2021 Season | cdc.gov
  2. How to Select, Wear, and Clean Your Mask | cdc.gov
  3. How to Protect Yourself & Others | cdc.gov

Disclaimer

This page describes benefits we offer to all members in all states. They also include federal requirements. More benefits may be available in some states and under some plans. We have created rules and practices that may apply to some of our products at this time. The information is a summary and is subject to change. For more information, contact your account representative  or call the number on your member ID card. Brands are the property of their respective owners.